Refund Policy
MindstormSoft
Last Updated: 15/01/2026
Website: https://mindstormsoft.com/
OVERVIEW
MindstormSoft provides digital services including SaaS products, automation tools, software solutions, and IT services. Since our services are digital and subscription-based, they are considered delivered once access is granted or the service is activated.
By purchasing our services, you agree to this Refund Policy.
SECTION 1 – GENERAL REFUND POLICY
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All digital services and subscriptions are considered delivered once activated.
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Payments are non-refundable after activation.
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No refunds will be provided for:
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Partial usage
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Unused subscription time
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Change of mind
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Lack of usage
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Failure to cancel before renewal
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SECTION 2 – ELIGIBLE REFUND EXCEPTIONS
Refunds may be considered only under the following circumstances:
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Duplicate payment made by mistake
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Payment processed but service not activated due to a verified technical issue from our side
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Unauthorized transaction (subject to verification)
Refund requests must be submitted within 7 days of payment.
After 7 days, no refund requests will be entertained.
SECTION 3 – REFUND PROCESS
If your refund request is approved:
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Refunds will be processed via Razorpay
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Amount will be credited to the original payment method
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Processing time: 5–10 business days
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Transaction fees, gateway charges, and processing fees (if any) are non-refundable
We reserve the right to reject refund requests that do not meet the eligibility criteria.
SECTION 4 – NON-REFUNDABLE SERVICES
The following are strictly non-refundable:
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Custom development services
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Domain registration fees
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Hosting services already activated
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Setup or onboarding charges
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Consultation fees
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Discounted or promotional plans
SECTION 5 – LATE OR MISSING REFUNDS
If you have not received your refund after approval:
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Check your bank account.
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Contact your bank or card provider (processing times vary).
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If still unresolved, contact us at:
SECTION 6 – POLICY CHANGES
We reserve the right to update or modify this Refund Policy at any time. Changes become effective immediately upon posting on:
Continued use of our services constitutes acceptance of any updates.
CONTACT INFORMATION
For refund-related inquiries:
MindstormSoft
416 Golden Plaza, Opp. Amar Jawan Circle
Near Sardar Patel Ring Road, Nikol
Ahmedabad, Gujarat – 382350